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Process Documentation
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It is easier to perform a process that is described in your language.
Business processes are communicated through supporting documentation including procedures, work instructions, records, pictures, and diagrams. Using process documentation that is tailored to your employees' knowledge, skills, and needs, increases business process effectiveness and efficiency.
Keith Burtoft tailors process documentation to its targeted audience.
For example:
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Designing Process Support Documents
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Generic Procedure |
Background |
Process documentation can be difficult to understand and apply.
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Diagnosis |
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Documents associated with the process may not be clearly identified.
Documents may not be organized and formatted to enable quick scanning to find needed information.
Documents may be based on a global or corporate template and use terminology and descriptions that relate to someone else, somewhere else.
Subject matter may be explained using inappropriate or inadequate tools. |
Action |
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Create consistent identity schemes for related documents.
Use table of contents, white spaces, page breaks, bullets, font styles and other organizing and formatting techniques to enable easier reading.
Listen to the process stakeholders and ensure that their practices are defined and described in their language.
Apply quality tools and diagramming techniques to make complex information easier to understand. |
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